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Customer services

Delivery Methods

DestinationDuration*Shipping Fee
Europe Standard Shipping: 6-10 Days EUR 20
Free for orders over EUR 120
Express Shipping: 2-5 Days EUR 50
Other Asian Countries 2-5 Days USD10
Free for orders over USD 150
Others 3-15 Days USD 25
Free for orders over USD 150

* Delivery is Monday to Friday, excluding public holidays.

* Final shipping times are subject to the time you place your order and excludes time required for customs clearance.

Once we have received your payment, orders are usually dispatched within 24 hours.

Customers will receive an email confirmation once the order has shipped. You can also check the order status through our website at any time.

If you have not received your order after 14 business days, please contact us at

  • Taxes/Duties

    Taxes and duties are calculated according to your selected shipping destination.

    For shipments to European countries, tax and duty payments will be displayed under the subtotal once the delivery country is selected at checkout.

    For shipments to other countries, the recipient is liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Please contact your local customs office for current policies and charges.